Terms and conditions

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If you need to cancel your booking, the following policy applies:

• More than 4 weeks notice before the booked retreat, you will receive a full refund.
• 4 weeks notice, 50% refund.  
• If you cancel within 1 week of the booked retreat, we are unable to offer a refund.

Cancellation or change by us:

All reasonable endeavours will be taken to ensure that the retreat takes place on the planned date and at the location advertised.  However, where this becomes impractical due to circumstances beyond our reasonable control, or where bookings are insufficient to justify it, we may cancel or rearrange the retreat at our discretion.

Therefore:

Where a Retreat is cancelled, our only liability to you will be to refund the total of the Fees which we have received from you in respect of the retreat, less any previously processed refunds. Where a Retreat is rearranged to take place on the original date but at another location within a 15-mile radius of the originally advertised location, we consider the terms of the original retreat to have remained the same. Where a Retreat is rearranged to take place on the original date but at another location outside of a 15-mile radius of the originally advertised location, we ask that you reconfirm your booking within 24 hours of us advising you of the change of location.  Otherwise, we will have no liability for the change of location.  Should you choose not to reconfirm, the refund policy above will apply. Where a retreat is rearranged to take place on another date, you will receive a full refund of the total  fees we have received from you regarding the retreat, less any previously processed refunds. If appropriate, we will attempt to move your booking to a mutually convenient alternative retreat.

Travel insurance:

It is your responsibility to ensure you have adequate travel insurance for this trip. Our insurance means we cannot drive you anywhere, but we can provide details of local taxi firms as required.

Privacy Policy 

You can read our privacy policy here: https://novelretreats.com/privacy-policy  We request your information to enable us to keep you up to date with news and events at Novel Retreats, to book you onto your chosen retreat, to process your payment and to gather feedback from your experience.  We do not share your information with any third party and the information we hold can be inspected, corrected or removed at anytime by contacting info@novelretreats.com using 'GDPR request' in the subject line. 

Personal effects

Novel Retreats does not accept any liability for loss, damage or theft of your personal effects, it is your responsibility to ensure you keep your valuables secure.  

Dietary requirements

While we try to accommodate your dietary needs, we cannot guarantee an allergy-free diet as our kitchens are not entirely under our control. Novel Retreats and its employees will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with while staying at the property.

Behaviour

We reserve the right to ask any guests to leave whose behaviour is disruptive or threatening. No refund will be offered.

Additional needs

Due to the varied nature of the locations, not all properties are able to accommodate additional needs. If you require specialised facilities, you must contact us before booking and we will be able to advise which retreats would be appropriate.